Frequently Asked Questions (FAQs)

Your quick guide to understanding SellnShip's features and services.

If you have more questions, feel free to reach out, and our experts will be happy to assist you.

avatar ai

General information

What is SellnShip?

SellnShip is an AI-powered platform that integrates Warehouse Management System (WMS) and Order Management System (OMS) to streamline your fulfillment operations. It helps businesses automate warehouse processes, manage orders across multiple channels, and optimize logistics for faster, more efficient operations.

What makes AI-powered WMS and OMS different?

At SellnShip, we use AI to make your work easier and faster. Here's how:

  • Smart storage: AI helps you quickly find the best place to store or retrieve items in your warehouse.
  • Automated order processing: We automatically sort, process, and update orders, reducing manual work.
  • Real-time updates: You'll always know your stock levels and order statuses with instant updates.
  • Optimized picking: AI selects the most efficient routes for picking items, saving you time and effort.

With SellnShip's system, you will save time, reduce errors, and run smoother operations. For more detailed information, you can check out our WMS and OMS pages.

Who can use SellnShip?

SellnShip is designed for a variety of businesses:

  • E-commerce sellers: Manage orders across platforms like Shopee or your website.
  • Warehouse operators: Track inventory in real-time and optimize space.
  • Logistics providers: Streamline picking, packing, and shipping.
  • SMEs: Simplify and automate order and warehouse management.
  • D2C brands: Deliver faster and more efficiently.

If you manage products and orders, SellnShip is here to support your growth!

Questions about WMS

Can I track real-time data across multiple warehouses?

Yes, you can! SellnShip allows you to track real-time inventory across multiple warehouses through a centralized dashboard. You can easily view live inventory levels, manage stock transfers, and prevent stockouts, keeping everything under control no matter how many locations you manage.

Can your WMS be customized to fit my warehouse operations?

Yes, we can tailor our WMS to match your specific warehouse needs. Whether it's adjusting workflows or integrating with your existing systems, we'll ensure SellnShip's WMS works smoothly with your operations.

What else does SellnShip's WMS offer beyond logistics operations?

SellnShip's WMS provides extra support to streamline your business:

  • Returns management: We simplify the process of handling returns and reverse logistics.
  • Inventory Optimization & AI Forecasting: Real-time tracking with automated restocking recommendations and demand forecasting through AI.
  • Diverse Reporting & Visualization: Detailed reports with easy tracking for risk reduction, allowing tiered management and flexible adjustments.
  • Multi-Integration: Seamless connections with tracking tools, analytics, carriers, and various support systems.

These features help you manage more than just logistics, ensuring smooth operations across the board.

Questions about OMS

Can I integrate SellnShip with my existing e-commerce platforms?

Yes, you can integrate SellnShip with your existing e-commerce platforms. We support seamless connections with popular platforms like Shopee, Lazada, TikTok Shop, and more. Once integrated, all your orders, inventory, and updates will sync automatically, helping you manage everything in one place with ease. If you need help setting it up, our team is here to guide you through the process.

Do you handle the delivery process for my e-commerce customers?

Not directly, but we work with trusted 3PL partners and couriers. We keep you updated in real-time with the status of your parcels, ensuring smooth and timely deliveries.

What else does SellnShip's OMS offer beyond order management?

SellnShip's OMS goes beyond managing orders to help streamline your entire business:

  • Customer information management: Store customer data for personalized and optimized experiences.
  • Demand forecasting with AI: AI predicts order trends to optimize supply and meet demand.
  • AI-powered product listings: Automatically generate optimized product listings with descriptions, prices, and details for e-commerce platforms.
  • Market and customer behavior analysis: Track market prices and analyze customer behavior to adjust sales strategies.

These extra features ensure smoother operations and help drive your business forward.

Pricing, Security & Getting Started

How much does it cost to use SellnShip?

We offer flexible pricing options based on your business needs. You can choose from our monthly or yearly plans, and we also provide customized plans for businesses with specific requirements. For detailed pricing, contact us here.

Can SellnShip ensure the security of my data?

Yes, we can. At SellnShip, we take your data security seriously. Here's how we protect it:

  • Data encryption: All sensitive data is encrypted during transfer and storage.
  • Access control: Only authorized users can access specific data based on roles.
  • Regular security updates: We stay updated with the latest security patches to prevent vulnerabilities.
  • Backup and recovery: Your data is backed up regularly, ensuring you can recover it in case of any issues.

We work hard to keep your information safe and secure at all times.

How do we get started?

Getting started with us is simple! Here's how:

  • Contact us: Reach out to discuss your business needs. You can use our contact form or give us a call.
  • Set up a demo: We'll schedule a demo to show you how SellnShip works and how it can benefit your business.
  • Customize your plan: Together, we'll customize a plan that fits your operations, whether it's for managing orders, inventory, or both
  • Onboarding and training: Our team will guide you through the setup and provide training so you can start using the system smoothly.
  • Start optimizing: Once everything is set up, you'll be ready to use SellnShip to streamline your operations and grow your business

We're here to support you every step of the way.

How long will it take?

Depending on your requirements, the whole process usually takes around 1 to 2 weeks, from the initial contact to full setup and training. We work at your pace to ensure everything is perfectly aligned with your needs.

Can't find the answer here?

Reach out to us!